Predictive Intelligence

CRM & Customer Data Management

Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India

Contact Center & Omnichannel​

The Top Contact Center Challenges by Industry and How to Solve Them

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

Customer Analytics & Intelligence

The Hidden Weak Link in AI-Powered CX: Your Data Integration Problem

Contact Center & Omnichannel​

Should I Let AI Run My Outbound Contact Center Strategy?

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership

Contact Center & Omnichannel​

The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement

Event News

CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point

Contact Center & Omnichannel​

SAP Previews AI-Powered Enhancements to CX Platform

Contact Center & Omnichannel​

AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem

CX TV

How CX Leaders Can Win in a Hyper-Dynamic Market

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

Contact Center & Omnichannel​

Turning Data into Decisions with Conversational AI

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service