Predictive Intelligence

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership

Contact Center & Omnichannel​

The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement

Event News

CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point

Contact Center & Omnichannel​

SAP Previews AI-Powered Enhancements to CX Platform

Contact Center & Omnichannel​

AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem

CX TV

How CX Leaders Can Win in a Hyper-Dynamic Market

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

Contact Center & Omnichannel​

Turning Data into Decisions with Conversational AI

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You

Contact Center & Omnichannel​

Customer Experience BPOs: Trends, Predictions, & Providers

Customer Analytics & Intelligence

6 Helpful Tools to Build AI Agents That Actually Work

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM & Customer Data Management

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment