Regulatory Compliance

Security, Privacy & Compliance

EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar

AI & Automation in CX

UK Government Partners with Anthropic to Launch AI-Powered Assistant

AI & Automation in CX

A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem

AI & Automation in CX

Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over

AI & Automation in CX

Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds

Security, Privacy & Compliance

AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe

Security, Privacy & Compliance

AWS Expands PCI DSS Compliance to New Services and Regions

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

AI & Automation in CX

Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX

Security, Privacy & Compliance

NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization

AI & Automation in CX

What Is KBA (Knowledge-Based Authentication)? And Why AI Just Broke It

Contact Center & Omnichannel​

Trustworthy AI Without the Black Box

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

AI & Automation in CX

Microsoft Acquires Osmos to Advance Its Data Unification Strategy

AI & Automation in CX

Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty

Security, Privacy & Compliance

Europe’s AI Push Could Reduce Customer Control Over Data