8×8 has announced new contact centre CPaaS product enhancements to optimise employee and customer engagement.
The latest updates from the integrated cloud communications platform provider include , voice communications, chat, meetings and Communications Platform as a Service to highlight the benefits organisations gain by having an integrated contact centre and communications solution from a single provider. The effect of this makes it easy to engage, work, and manage interactions between employees and customers.
Dejan Deklich, Chief Product Officer at 8×8, said: “The 8×8 single-vendor cloud platform was purpose-built to eliminate silos, facilitate dynamic collaboration and engage both customers and employees through highly personalized experiences.
“Our global cloud approach enables us to rapidly inject new, innovative capabilities into our integrated contact centre, voice communications, chat, meetings, and APIs product.
“We are proud to support organisations’ digital transformation efforts with a platform that delivers everything they need to meet unique business requirements, and thrive in the new operate-from-anywhere model.”
Dominic McDonald, Managing Director, italk telecom, added: “We’ve seen tremendous results in using the 8×8 Auto Dialer.
“Increased agent productivity, simplified management, and overall improved visibility into our campaigns has made a significant impact in how we proactively connect with our customers. The user experiences for admins and agents alike is so simple that proactive outreach is an effortless part of our daily operations.”
