Talkdesk has announced it leads the contact centre solutions industry in 17 reports across six categories of the G2 Spring 2021 report.
The leading cloud contact centre for innovative enterprises tops all Contact Centre as a Service (CCaaS) vendors in total customer reviews on G2 with 1,200 reviews, 37% more than its nearest competitor and a score of 4.4 out of 5 stars.
Tiago Paiva, chief executive officer, Talkdesk, said: “We are proud to again see Talkdesk recognised as a leader in multiple critical categories and seventeen reports in this influential report by G2. Customer service, innovation and ease of use are Talkdesk hallmarks, and it is an Honor to have thousands of customers voice support for Talkdesk as a leader in these areas.
“We are absolutely changing the customer experience, and this recognition further distances Talkdesk from other cloud-based contact centre competitors.”
The reports were Best Contact Centre Operations Software, Best Telecom Services for Call Centre, Best Auto Dialler Software, Best Speech Analytics Software, Best Contact Centre Quality Assurance Software and Best Contact Centre Knowledge Base.
Talkdesk also again earned G2 badges for Best Usability and Most Implementable, as well as new badges for Best Relationship, Easiest Doing Business With, Best Support and Easiest to Use.
