Dialpad Expands WFO in New Zealand  

Carly Read
Senior Reporter

Market in region expected to top $3.5billion by 2025 

Channel News
Dialpad Expands WFO in New Zealand  

Dialpad today announced plans to expand its WFO solutions into New Zealandfurther boosting the company’s go-to-market (GTM) strategy 

Dialpad is driving the  unification of communications stacks for businesses throughout New Zealand offering their trademark scalable solutions that support a work-from-anywhere business approach. 

Andre Morgan, information technology manager, Vend, said: “With Dialpad, my team can provision users and spin up new offices around the world in an instant. 

“We provide 24/7 international support for retailers that need assistance, and Dialpad makes the customer experience far more seamless.” 

According to Frost and Sullivan the APAC hosted IP telephony and UCaaS market is expected to reach $3.5 billion by 2025 with Australia, New Zealand (ANZ) and Japan as the largest markets.  

Dialpad will take advantage of this by leveraging capital from its recent Series-E funding round to accelerate research and development, while expanding GTM activities with a strong regional focus on New Zealand and Australia. 

Youngso Lee, Senior Industry Analyst, Frost & Sullivan, added: “As a result of the shift to hybrid work environments, we are seeing massive adoption of UCaaS and CCaaS solutions across APAC, including New Zealand. 

“Because Dialpad’s platform was built in the cloud, the company is well-suited for global expansion. Its unique split-cloud architecture, combined with strategically placed data centres, reduces latency and ensures HD-quality voice, no matter where customers are in the world.” 

Dialpad’s Country Lead, Benjamin Relf, is managing the push into New Zealand, who was Dialpad’s first Auckland-based employee with more than 20 years’ experience. 

Tenshi Adachi, general manager, Japan and APAC, Dialpad, said: “The past year, which included our Series-E funding round and acquisition of video conferencing platform Highfive, has been one of explosive growth for Dialpad across Japan and North America. Dialpad has a strong presence in Australia with a team of 10 and large-scale customers like Bing Lee and Randstad Australia, and are thrilled to place a greater emphasis on the APAC region as a whole to bring powerful Dialpad technology to more New Zealand businesses. 

“Ben’s expertise is exactly what we need to grow our referral partner program in New Zealand and support our thriving local customer base.” 

Shaun Coutts, Client and Partnerships Director, Dynamo6, said: “We are thrilled to partner with Dialpad, a global innovator in the cloud telephony and unified communications field. Their solutions pair perfectly with our cloud-first offerings we deliver to New Zealand businesses and integrate with the two biggest productivity suites in the world. 

Dialpad’s expansion in New Zealand, and across the entire APAC region, comes at just the right time as companies evaluate modern workplace strategies to find solutions that supercharge remote working and customer experience.” 



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