Change at the Top of Five9! CEO Rowan Trollope Steps Down

Returning CEO Mike Burkland completes his Cinderella Story after beating cancer

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Change at the Top of Five9! CEO Rowan Trollope Steps Down
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Published: October 10, 2022

Charlie Mitchell

CEO Rowan Trollope has resigned after four successful years at Five9 and will leave the CCaaS vendor on November 28, 2022.

Trollope will take the reigns of a private pre-IPO company outside the CCaaS space.

Taking his place is former CEO and current chairman Mike Burkland, who stepped down from the role in 2017 after receiving a cancer diagnosis.

Fresh from winning his battle, Burkland is back and motivated to carry forward Five9’s significant momentum following a favorable long-term prognosis.

Sharing his enthusiasm to return to the role, Burkland stated:

I’m so excited to get ‘back on the field’ with the Five9 team, which is a special, tight-knit group working passionately on the important mission of enabling our clients to reimagine their customer experience.

“I believe Five9 is very well positioned in this massive market as we continue to execute on product innovation, our march up market and international expansion.”

Burkland also paid tribute to the “outstanding” leadership of Trollope, with the vendor gaining ground in the CCaaS space over the past couple of years.

Indeed, Five9’s previous-quarter earnings proved record-breaking, as its new bookings and deals with its installed customer base reached unprecedented highs.

Furthermore, it hiked its revenues up by 32 percent year over year to $189 million – another quarterly record – while its enterprise subscription growth hit 41 percent.

In the current market, these results catch the eye. Alluding to this, Trollope said on the earnings call:

Despite the macro-environment uncertainties, we continue to experience strong growth with second quarter record bookings and our installed base.

Five9 also has a strong foundation for growth, with many contact centers still harnessing on-premise software and yet to transition to the cloud.

Meanwhile, the vendor has recently doubled down on automation and, in today’s tight economy, the need to automate is increasing.

In line with this, Five9 recorded a 335 percent new logo growth, in respect to AI and automation.

Such earnings are impressive in an industry only scratching the surface of monetizing AI, which creates another opportunity to increase growth and cost per seat.

Finally, the vendor is expanding internationally. Indeed, it has traditionally been pegged to North America, with Gartner noting this as a potential caution in its 2022 CCaaS Magic Quadrant. Yet, Five9 is growing its geographical footprint, as its new data centers underline.

As such, Burkland enters at an incredibly exciting time. Referencing this remarkable speed of innovation and growth, Trollope adds: “I’d like to thank Mike and the Board for the opportunity. I’m honored to have had the chance to serve Five9 customers, shareholders, and employees.

I’d like to say a special thank you to the tremendous team here at Five9 – pioneers who have worked incredibly hard to lead the industry and set the pace for innovation and growth in the cloud… I’m confident Five9 is in great hands.

Hopefully, Burkland will prove Trollope right, as Five9 aims to continue its growth and expansion, recently capped off with its record $40+ million contract win.

 

 

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