Enhancements designed to deepen relationships with customers and partners
Verint has announced enhancements to Verint Connect with the sole aim to better relationships between customers and live agents.
The interactive engagement portal is designed to give customers and partners access to the information they need about Verint solutions, services and training all in one place and has been built on its Community application and accessible directly from the Verint Cloud Platform.
But new enhancements to Verint Connect will enable members to gain even greater value from their solutions.
Customers can easily download these updates and install them into their own environment, whether on-premises or in the cloud.
Verint’s Jaime Meritt, chief product officer, said: “Verint Connect offers a secure, cloud-based community where members can continually build their skills and proficiencies, share knowledge and apply their expertise.
“The end result is an online experience that allows customers, partners and developers to easily find and access critical information, self-serve, share ideas and collaborate.”
In addition to the Marketplace and Developer Portal, Verint Connect includes an extensive resource centre where customers can access eLearning and product documentation.
Within the resource centre, members have the ability to help shape the future of Verint applications through crowd-sourced ideation. Verint Connect also includes a Partner Corner, a dedicated online portal, which is tailored to their existing solutions and region where they can receive Verint enablement for sales, presales, services and support.