Latest Editorial News

Security, Privacy & Compliance

The Design Principle That Could Make or Break Enterprise AI Adoption

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

Contact Center & Omnichannel​

CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers

AI & Automation in CX

IBM and Red Hat’s $5BN Project Lightwell Open-Source Security Push Signals New CX Risk Priorities in the Mythos AI Era

Marketing & Sales Technology

AI Literacy Is Becoming a Competitive Advantage for Gen Z Founders on LinkedIn

AI & Automation in CX

The $735 Problem: Why Enterprise AI Governance is Set Up to Fail

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

Security, Privacy & Compliance

The Identity Gap that Breaks Dynamic Journeys When Customers Change Devices or Channels

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Security, Privacy & Compliance

GCHQ Warns AI Cyber Threats Are Putting Customer Trust and Business Resilience at Risk

Event News

NiCE World 2026: Where CX AI Gets Real in Orlando

AI & Automation in CX

CCWomen at CCW Las Vegas: Why Human-Centered Leadership Is Central to the Future of CX

AI & Automation in CX

Talkdesk Launches Proactive AI Agents, Urges Leaders to Stop Reacting to the Market

AI & Automation in CX

Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close

Marketing & Sales Technology

The Activation Gap: Why 78% of Martech Stacks Fail to Support Business Goals

Contact Center & Omnichannel​

Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls