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AI & Automation in CX
Microsoft Deploys Three AI Agents to Automate Contact Center Operations
Microsoft Expands AI Capabilities Across Sales and Customer Experience
You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
Security, Privacy & Compliance
Trust Becomes the KPI: What the EU AI Act Forces CX Teams to Prove
Why the Network Layer Is Now a CX Problem
SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap
20% of SAP Support Tickets Now Resolved Without a Human
Customer Engagement Platforms
Intercom Challenges Multi-Agent Trend With Expansion Into Sales
Why Always-On CX Resilience Starts With Security
Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems
Big CX News from Adobe, Salesforce, Meta & Vercel
Marketing & Sales Technology
The Rise of Stress and Digital Fatigue in Brand Experiences
Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating
Customer Engagement & Journey Orchestration
CX Experts Expose the Ugly Truth Behind Customer Journey Orchestration
Contact Center & Omnichannel
Why CX Teams Can’t Afford to Ignore the Network Layer Any Longer
EU AI Act Deadline: Customer Emotion AI Becomes High-Risk in August 2026. Most Contact Centers Have No Idea What’s Coming.
