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AI & Automation in CX
HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy
Marketing & Sales Technology
Salesforce CEO: AI Sales Tech Won’t Be The End of Human Reps
Security, Privacy & Compliance
Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk
Service Management & Connectivity
Waiting for a Human: The Six Minute Gap in Service Connectivity
How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?
Anthropic’s Project Glasswing Targets Rising Cyber Threats From Advanced AI Models Across Enterprise Software
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
Contact Center & Omnichannel
Why Your CX Strategy Is Failing Your Business – And What to Do About It
California AI Order Raises CX Standards but Leaves Gaps in Governance and Oversight
Future of CX: Part 4 – 1:20 PM — The Loyalty Tier Collapse
Big CX News from Twilio, Salesforce, FCC, and Sprinklr
How IBM Is Using the Masters to Test the Future of Fan CX
AI & Automation Trends Redefining CX in 2026
Always On, Still Losing Revenue: The Board Slide That Links Degraded CX to Churn
CX Metrics In The Age Of AI: Stop Optimising For Speed
Community & Social Engagement
Are Customer Communities Your Most Overlooked Revenue Driver?
