Latest Editorial News

AI & Automation in CX

Meta Introduces Muse Spark to Strengthen AI Across Its Products

Contact Center & Omnichannel​

The FCC’s Offshore Call Center Crackdown Could Be the Shock That Fixes a Broken Industry

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model

Workforce Engagement Management

Five9 Deepens Its ‘Multi-Agent’ Play With Assembled Workforce Management

AI & Automation in CX

Why Weak AI Governance Is the Biggest Risk in Enterprise Automation Today

Community & Social Engagement

LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning

AI & Automation in CX

Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%

Community & Social Engagement

Why NFL Teams Are Struggling with Fan Engagement, And How to Fix It

AI & Automation in CX

Adobe Summit 2026: The Enterprise Playbook For AI-Driven Customer Orchestration

AI & Automation in CX

Microsoft WorkLab data shows Achievers expect to scale 2.5 times faster

AI & Automation in CX

Sprinklr Wants CX Leaders to Trust AI Agents With Proof, Not Promises

Community & Social Engagement

Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations

Contact Center & Omnichannel​

How Cloud Voice AI Is Reviving the Contact Center in 2026

CRM & Customer Data Management

Why Single Customer View Still Fails After CRM Investment

Workforce Engagement Management

Why Contact Center Workforce Management Alone Can’t Fix Agent Burnout