Latest Editorial News

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

Community & Social Engagement

Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy

third-party AI risk

Security, Privacy & Compliance

Third-party AI risk: the vendor questions CX must ask (before procurement signs)

Magnifying glass on a map of Los Angeles, California

Security, Privacy & Compliance

The California Transparency Act: What Does This Mean for CX?

NTT DATA and AWS Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

Customer communities driving customer-led marketing: past customers cheer with a “PAST CUSTOMERS” banner while a marketing manager points to them as a growth engine.

Marketing & Sales Technology

How Customer Communities Became a New Revenue Channel

Owned Customer Communities vs Rented Reach

Community & Social Engagement

Why Owned Customer Communities Matter More Than Rented Reach

Sales enablement technology helps close deals as a salesperson and client shake hands at a desk, surrounded by digital workflow icons and a glowing dollar sign.

Marketing & Sales Technology

How Sales Enablement Technology Will Transform the Revenue Team by 2030

Dark social signal dashboard tracking direct traffic lift, copy-link clicks, and brand search growth

Community & Social Engagement

How to Measure Dark Social: A Practical Guide for CX and Community Teams

The Rise of Peer Intelligence

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

Community-led customer experience as a trust layer in AI-driven CX

Community & Social Engagement

What Are the CX Community Engagement Trends to Watch in 2026?

Illustration representing B2B community engagement as part of customer experience strategy

Community & Social Engagement

Why Community Engagement Is Redefining Customer Experience

B2B customer community retention flywheel showing adoption, support deflection, advocacy, and insight

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

What Is KBA (Knowledge-Based Authentication)?

AI & Automation in CX

What Is KBA (Knowledge-Based Authentication)? And Why AI Just Broke It

Meta’s $2B Manus Acquisition: The Era of AI Agents Begins

AI & Automation in CX

Meta Buys the “Hands” for its AI Brain

Forrester’s Winter Customer Experience Predictions for 2026

Customer Analytics & Intelligence

Unpacking Forrester’s CX Predictions for 2026

Building Low-Latency AI Systems and chatbots

AI & Automation in CX

Why Real-Time AI Is Becoming Critical for Customer Experience (And Why Latency Can Kill CX)

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