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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Customer Experience Management: Trends, Tips, & Tools
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
The Top CRM Vendors to Consider in 2025
10 Agentforce Case Studies, and What We Learned from Them
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
