CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN

CRM & Customer Data Management

ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports

CRM & Customer Data Management

CRM vs. ERP: How Do They Differ, and Do I Need Both?

CRM & Customer Data Management

What Is CPaaS? A Definition, Use Cases, and Top Providers

CRM & Customer Data Management

Big CX News from Zendesk, AWS, Microsoft, & Zoho

CRM & Customer Data Management

What Is CRM (Customer Relationship Management)? The Comprehensive Guide

CRM & Customer Data Management

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

CRM & Customer Data Management

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM & Customer Data Management

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CRM & Customer Data Management

Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires

CRM & Customer Data Management

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

CRM & Customer Data Management

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

CRM & Customer Data Management

Microsoft Dynamics 365: An Overview of All the Apps

CRM & Customer Data Management

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

CRM & Customer Data Management

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

CRM & Customer Data Management

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem