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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The Big Salesforce-Google Partnership: A Closer Look
Google Debuts Its “Next-Generation” Customer Engagement Suite
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
HubSpot Brings AI Agents to SMBs
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
What Is ServiceNow? A Complete Guide for 2025
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
