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Home → CRM & Customer Data Management
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
Contact Center & Omnichannel
The Real Reason Your Contact Center AI Isn’t Delivering ROI
CRM & Customer Data Management
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Customer Service CRM Features: 20 Features to Look Out For
Condor Chooses Talkdesk to Unify its Customer Experience
Customer Service CRM: The Latest Trends, Features, & Providers
HubSpot Service Hub: An Introduction, Features, & Pricing
What Is a CRM Strategy, and How Can I Create One?
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
HubSpot Smart CRM: Everything You Need to Know
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”
Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
What Is HubSpot Breeze, and How Does It Work?
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
