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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
ServiceNow Reimagines the ServiceNow Store for the AI Agent Era
The Forrester Wave for CRM Software 2025: Top Takeaways
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Accenture Claims “Customer Service Is on the Brink”
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
