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More from CX Today
Home → CRM & Customer Data Management
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
Contact Center & Omnichannel
The Real Reason Your Contact Center AI Isn’t Delivering ROI
CRM & Customer Data Management
7 CRM Solutions for Small Businesses to Consider in 2025
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Salesforce Atlas: What Is It, & How Does It Work?
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
ServiceNow Officially Enters the CRM Market
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
