CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Mitel, Google, & Genesys

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

CRM & Customer Data Management

Zoho Launches an Enterprise Project Management Platform, Surges Upmarket

CRM & Customer Data Management

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

CRM & Customer Data Management

The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?

CRM & Customer Data Management

Big CX News from Salesforce, Mitel, Microsoft, & Genesys

CRM & Customer Data Management

Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points

CRM & Customer Data Management

Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users

CRM & Customer Data Management

SAP Taps Vonage to Blend AI Agents and CPaaS

CRM & Customer Data Management

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center & Omnichannel​

Cisco Teams Up with Epic to Unify CCaaS and CRM Software

CRM & Customer Data Management

ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition

Contact Center & Omnichannel​

Big CX News from Salesforce, Google, Microsoft & Zoom