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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
7 CRM Solutions for Small Businesses to Consider in 2025
Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research
Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
monday.com Releases an Enterprise Service Management (ESM) Solution
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Salesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources Say
HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More
Salesforce Atlas: What Is It, & How Does It Work?
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
