Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → CRM & Customer Data Management
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
Contact Center & Omnichannel
The Real Reason Your Contact Center AI Isn’t Delivering ROI
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Treasure Data Unveils Agentic AI Command Interface for CDPs
Twilio Brings Customer Data Tools to AEG’s Sports and Entertainment Operations
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
UK Government Turns to Private Sector CX Ideas to Fix Public Services
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Brands Without Customer Journey Orchestration Are Paying More for Friction
Fixing the Tech-Stack Cracks That Hurt Your CX With (Experience Orchestration)
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Salesforce’s $3.6B Fin Grab: Smart Power Move or Integration Gamble?
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
