CRM & Customer Data Management

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents

CRM & Customer Data Management

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

CRM & Customer Data Management

ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering

CRM & Customer Data Management

Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

CRM & Customer Data Management

The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

CRM & Customer Data Management

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

CRM & Customer Data Management

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

CRM & Customer Data Management

Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM

CRM & Customer Data Management

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

CRM & Customer Data Management

HubSpot INBOUND 2025: The Top 10 Announcements