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More from CX Today
Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
AI & Automation in CX
Microsoft Acquires Osmos to Advance Its Data Unification Strategy
Brands Without Customer Journey Orchestration Are Paying More for Friction
Fixing the Tech-Stack Cracks That Hurt Your CX With (Experience Orchestration)
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX
Big CX News from Salesforce, AWS, Coupang & IBM
Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
