CRM & Customer Data Management

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

CRM & Customer Data Management

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM & Customer Data Management

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

CRM & Customer Data Management

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

CRM & Customer Data Management

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

CRM & Customer Data Management

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

CRM & Customer Data Management

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Cisco & NiCE

CRM & Customer Data Management

Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365

Contact Center & Omnichannel​

Choosing The Best AI Provider for Your Contact Center

CRM & Customer Data Management

The Google-Salesforce Customer Data Breach: What Really Happened?

Contact Center & Omnichannel​

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce

CRM & Customer Data Management

Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown

Contact Center & Omnichannel​

AI Maturity: The Hidden Differentiator in Modern Contact Centers