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Home → CRM & Customer Data Management
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Contact Center & Omnichannel
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
AI & Automation in CX
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Stop Guessing! Let Customer Data Platforms Tell You Everything
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Why Rushing to the Cloud Could Slow Your CX Transformation
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
HubSpot Increases Customer Base With Multi-Hub Strategy
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
