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Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Customer Analytics & Intelligence
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization
Agentic AI Key to Strong NICE Quarter
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
