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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Contact Center & Omnichannel
What’s the Cost of Not Investing in Customer Service AI and Automation?
Twilio Disputes Reports of a Data Hack Impacting 848,000 of Its Customers
CRM & Customer Data Management
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
What Will My Contact Center Look Like in 5 Years?
Twilio vs. Vonage: A Comparison of Two CPaaS Giants
Preventing Fraud In CPaaS Telcom Networks: GenAI Is Making a Difference
ING’s Approach to Conversational AI: “First Nail It, Then Scale It”.
What Does AI Really Mean for Enterprises? A Miratech Perspective
Twilio Introduces Generative Custom Operators to Pull Insights from Customer Calls
Big CX News from Zendesk, Genesys, Microsoft & Accenture
The Forrester Wave for CRM Software 2025: Top Takeaways
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Accenture Claims “Customer Service Is on the Brink”
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
