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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Contact Center & Omnichannel
Your First Steps with Agentic AI in Customer Service
The Future of Visual Intelligence in Customer Support
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time
Big CX News from Salesforce, Google, Microsoft & Zoom
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
