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More from CX Today
Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Customer Analytics & Intelligence
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
CRM & Customer Data Management
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Customer Data Platforms: Next-Gen Features, Trends, & Providers
Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
IBM Introduces an Orchestration Tool to “Supervise” AI Agents
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market
5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities
Balancing Human & AI Contact Center Agents: Lessons from JetBlue
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Puzzel Agrees to Acquire AI Insights Specialist Capturi
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
