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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now
Your Brand Has an AI Reputation. You May Not Like What It Is Saying
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
CRM & Customer Data Management
HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability
10 Conversational AI Providers to Watch Out for in 2025
15 Customer Experience Technology Predictions for 2025
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Contact Center & Omnichannel
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta
The Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just Yet
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Big CX News from Salesforce, HubSpot, Microsoft & Five9
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities
Kore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Developing a Successful VoC Strategy: 3 Lessons from Belron
Customer Data Platforms: Next-Gen Features, Trends, & Providers
Why AI Can Be Right and Still Get CX Wrong
The Agentic CX Trust Gap Is Getting Risky
AI & Automation in CX
The Human Tempo Gap: What Is It And How Can We Overcome It?
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask
Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It
