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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Update! The Leak of 12,000 Call Records Is Not a Breach, Claims Twilio
Contact Center Virtual Agents: Trends, Best Practices, & Providers
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Contact Center & Omnichannel
Big CX News from Salesforce, NICE, Microsoft & Dubber
Kore.ai Solutions Now Available in AWS Marketplace
How a Wrap Up Bot Saved One Contact Center $17MN a Year
Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
CRM & Customer Data Management
Klarna is All in on AI, Plans to Slash Workforce in Half
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Transitioning to a Dynamic Data Hub: The Future of CX
Why Enhancing Reporting Skills is Crucial for Better Customer Experience Insights: 10 Reasons
Zendesk Report Predicts the End of Customer Wait Times
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
