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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Contact Center & Omnichannel
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Twilio Sued for Allegedly Collecting Customer Data Without Consent
CRM & Customer Data Management
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
How Voice Modulation and Control Can Transform Your Customer Interactions
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Twilio Bags Seven-Figure Segment Deal with IBM
Big CX News from Pega, Microsoft, Kore.ai, & Bird
ALDO Group Prioritizes Predictive AI Over Generative AI. Here’s Why.
Kore.ai Announces a Conversational AI Platform for the Midmarket
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
