Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Contact Center & Omnichannel
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
CRM & Customer Data Management
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
Customer Analytics & Intelligence
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Amelia is Bringing its GenAI Solutions to the Las Vegas Strip
Customers Reject AI for Customer Service, Still Crave a Human Touch
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Customer Sentiment: A Definition, Ways to Measure, & Best Practices
Are Voice Notes the Latest Weapon in the Deepfake Arsenal?
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
