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More from CX Today
Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
CRM & Customer Data Management
Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process
Contact Center & Omnichannel
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
What Comes After NPS Surveys?
AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition
Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Big CX News from Avaya, Salesforce, Vonage, & Gartner
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
