Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Customer Analytics & Intelligence
What Exactly Does NVIDIA Do, and Why Should You Care?
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
How Conversational Intelligence Platforms Are Using AI in 2024
Target Announces “Transformative” GenAI Chatbot for Team Members
Contact Center & Omnichannel
Zendesk Targets “Essential” AI Startups with Global VC Arm
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
RingSense Receives “Significant” Sales Performance Enhancements
Big CX News from NICE, Genesys, Pega, & Sanas
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
Conversation Analytics: How to Maximize the Value of Customer Sentiment Data
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
