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More from CX Today
Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Contact Center & Omnichannel
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
BT’s RCS Branded Message Takes SMS to the Next Level
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
6 Reasons to Invest in Conversation Intelligence in 2024
The Hottest Trends in Contact Center Conversational Intelligence
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
RingCentral MVP Rebrands as Employee Experience Platform ‘RingEX’
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
