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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
CallMiner: Conversation Analytics Platform & Fall Release News
LivePerson Acquires VoiceBase and Tenfold
Speechmatics Announces Autonomous Speech Recognition
Databricks Acquires Low-code/No-code Startup 8080 Labs
Sembo Picks Qlik Cloud to Improve Operational Efficiencies
OpenText Releases New Content Cloud Update
Invoca Introduces New Functionality to Act on Conversational Data
OpenText Adds New MDR Solutions to Enhance Cyber Security
Humelo Closes $2.6M in Pre-Series A Funding
Atlan Partners with Snowflake to Enable Data Collaboration
Looker Integrates With Tableau
Burger King Picks Qlik to Improve Restaurant Efficiency
Alteryx Acquires Cloud Platform Hyper Anna
The Impact of Speech Analytics on the Customer Experience
Microsoft Translator Taps AI to Support 100 Languages
QBox, Cognigy Partner on Conversational AI Testing
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
