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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Contact Center & Omnichannel
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
CRM & Customer Data Management
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
From Threat to Teammate: How AI is Winning Agent Trust
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
When AI Sounds Human: What It Means for the Future of Customer Service
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
How Government Agencies Can Balance AI Innovation with Security and Trust
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
