Customer Contact Week is Back! Introducing CCW 2023

Celebrating 25 years of transforming customer experience

Customer Contact Week is Back! Introducing CCW 2023 - CX Today News
Contact CentreEvent NewsIndustry Events

Last Edited: May 4, 2023

Rebekah Carter

One of the most popular events in the customer experience landscape, Customer Contact Week (CCW) is a fantastic conference to add to your 2023 calendar. Every year, the phenomenal event gives vendors, business leaders, and innovators in CX a chance to connect, collaborate, and network.  

Here, attendees can learn all about the trends and opportunities in the customer experience space, with insightful keynote speeches, educational summits, and workshops. Plus, as the world’s largest customer contact expo, CCW ensures every visitor will have a chance to check out some of the latest tools and resources built to transform the way people connect in the years ahead.  

This year, CCW is celebrating 25 in the industry. Between June 19th and June, the 22nd, attendees from around the world will gather in Las Vegas, Nevada, to discover new ways of elevating their customer service strategy with cutting-edge content, innovative solutions, and expert insights. 

Here’s why CCW 2023 is the event no CX leader can afford to miss. 

What to Expect from CCW 2023 

Customer Contact Week is the premier event for customer experience leaders, vendors, and technology buyers, with numerous sessions and educational tracks to explore every year. This year, the world-leading conference will include sessions and speeches from market leaders like Five9, Uniphore, Pindrop, and many others, covering a host of topics.  

Attendees can expect to learn all about the digital transformation of the CX space, and the innovative technology changing the way companies interact with clients. There are sessions on how to leverage leadership in the contact center, explore the benefits of generative AI, and improve engagement among today’s distributed teams.  

Visitors will be able to put new tools the test, experimenting with powerful new solutions in the CCaaS, CRM, and WFM space, among others. Plus, CCW is always a great place to interact with some amazing business leaders. This year’s speakers include people like: 

  • Timnit Gebru: Founder of the Distributed AI Research Institute 
  • Rebecca Jarvis: Chief Business, Tech, and Economics Correspondent for ABC News 
  • Stella Wax: VP of Customer Solutions for CSC Generation 
  • Allison Corley: Customer Success Manager at CallMiner 
  • Jim Payne: Director of Product Marketing and AI Contact Center at Dialpad 

Why Attend CCW 2023? 

Alongside great networking opportunities and sessions from the world’s leading customer service companies, attendees of CCW will gain access to some phenomenal and exclusive insights about the changing world of customer experience. Over the last 25 years, this world-renowned event has served as the ultimate platform where executives and specialists can connect and build relationships.  

CCW combines inspiring educational experiences with unique benchmarking opportunities, and an endless array of exclusive content, to enrich and enlighten every visitor. The conference guarantees to ensure every participant will walk away from the event armed with more of the trend insights, best practices, and operating models they need to achieve their company’s goals.  

For anyone looking to take their CX strategy to the next level in 2023, the Customer Contact Week event is a fantastic opportunity to learn, network, and grow. Click here to register today 


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