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Event News
Why NiCE Thinks the Future of Customer Experience Is Orchestrated
NiCE World London 2026 Is Almost Here, and the CX Agenda Looks Hard to Ignore
AI & Automation in CX
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
Contact Center Expo UK 2025 – What to Expect
CRM & Customer Data Management
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
SAP Connect 2025: The Top 10 Announcements (So Far!)
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
Dreamforce 2025: What Might Salesforce Unveil?
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
CX TV
Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP
Contact Center & Omnichannel
WebexOne 24: Umpqua Bank’s Lightning Move to the Cloud with Cisco
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
Avaya’s New Product Marketing VP on Latest AXP Innovations
