Automotive CX News, Interviews & Use Cases

Big CX News: Salesforce, Vonage, ServiceNow, Oracle & Genesys

Contact Center & Omnichannel​

Big CX News from Cisco, Microsoft, Salesforce, & Verint

Salesforce logo is seen on the facade of Salesforce Tower at its headquarters in San Francisco, California. Salesforce, Inc. is a cloud-based software company

CRM & Customer Data Management

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

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Uncategorized

Is NPS Really BS? Another Study Suggests So

Customer service in retail

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market

CRM & Customer Data Management

ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market

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