Government & Public Sector CX News, Interviews & Use Cases

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Contact Center & Omnichannel​

The Top Contact Center Challenges by Industry and How to Solve Them

Contact Center & Omnichannel​

Closing the Digital Experience Gap in the Public Sector

CX TV

Public Sector Contact Centers: The Current State of Play

Security, Privacy & Compliance

AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust

Contact Center & Omnichannel​

IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom

Contact Center & Omnichannel​

Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal

Contact Center & Omnichannel​

Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”

Contact Center & Omnichannel​

BT and Infobip Aim to Unify the Contact Center Space

Contact Center & Omnichannel​

Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy

Customer Analytics & Intelligence

Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

Customer Analytics & Intelligence

How Government Agencies Can Balance AI Innovation with Security and Trust

Contact Center & Omnichannel​

Are We Entering a New, AI-Powered Contact Center Era?

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

CRM & Customer Data Management

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)