Healthcare & Life Sciences CX News, Interviews & Use Cases

CX TV

The Call That Cost a Fortune

AI & Automation in CX

Why Real-Time AI Is Becoming Critical for Customer Experience (And Why Latency Can Kill CX)

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI & Automation in CX

Workflow Automation Will Be Impossible for CX Leaders to Ignore in 2026. Are You Ready?

AI & Automation in CX

Brands Delaying AI Agent Orchestration Are Paying for Repetition

Security, Privacy & Compliance

ServiceNow in Talks to Buy Armis for $7BN, in Next Phase of CX-Driven Cybersecurity Consolidation

Security, Privacy & Compliance

Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines

Marketing & Sales Technology

5 Things To Do Before You Buy Your Next Martech Tool

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Coupang & IBM

AI & Automation in CX

Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger

AI & Automation in CX

Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

AI & Automation in CX

The 2026 CX Trends Every Enterprise Should Act On

Security, Privacy & Compliance

Misconfigured Software at Petco Exposes Sensitive Customer Data

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI