Latest Amazon Connect News

Security, Privacy & Compliance

The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect

Contact Center & Omnichannel​

Amazon Connect Shifts the Contact Center Goal From Deflection to Relationship

Workforce Engagement Management

Why Workforce Engagement Platforms Are Replacing Legacy WFM Systems

Contact Center & Omnichannel​

Are Your Contact Center Metrics Hiding True Costs?

Contact Center & Omnichannel​

Is Your Routing Engine Breaking Omnichannel CX?

AI & Automation in CX

Tottenham Hotspur Connects Fan Data With Salesforce Service Cloud

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

Contact Center & Omnichannel​

Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

Contact Center & Omnichannel​

Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk