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More from CX Today
Home → Amazon Connect Customer
Contact Center & Omnichannel
Key Contact Center & CCaaS Events to Watch in 2026
Contact Center Trends for 2026: CCaaS, AI, and the Shift From Legacy to Cloud
How Contact Center Vendors Differ on Cloud, AI and Architecture
AI & Automation in CX
AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker’s Must-Attend Event
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
Voice AI is Booming – But Without CX Observability, It Will Break
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
