Latest Amazon Connect News

AI & Automation in CX

The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

AI & Automation in CX

Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent

AI & Automation in CX

Amazon Nova Sonic: The End of the “Robot Pause” in CX?

CX TV

Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers

Event News

Zoomtopia 2025: The Top 10 Announcements