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The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said. Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table The End of the Chat Interface? OpenAI’s Bet on Agentic AI KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing The CCW Panel That Changed How I Think About AI Powered CX. Here Is What They Said. Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table The End of the Chat Interface? OpenAI’s Bet on Agentic AI KPMG’s Dan Balisteri on Over-Personalisation, the Empathy Deficit, and Why AI Deployments Keep Failing Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing

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KPMG Director Dan Balisteri discussing AI risks and empathy deficit in CX at CCW Vegas

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Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table

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