Julie Tano-Lawson
Senior consultante
Cabinet-Conseil CX
Julie Tano-Lawson
What has been your business/work highlight of 2024 so far?
We devote 2/3 of our time and resources to in-depth knowledge of our customers and prospects. Bringing this knowledge to our ecosystem so we can all be aligned to work in a more customer-centric way.
Who is your business hero and why?
Everyone is a hero in their own way, because we all play an active part in creating this culture.
What’s the biggest business mistake you’ve made and what did you learn from it?
My biggest mistake was running because I was in a hurry. I’ve since learned that because I’m in a hurry I have to walk slowly and make sure that every step we take is well taken and doesn’t require a step back. This doesn’t mean that we don’t fail, but we mitigate risks more effectively, and our mistakes are a source of learning and progress.
What’s the most inspirational book you’ve ever read and why?
On a personal level, Robin Sharma’s The 5am Club is one of many books that has a daily impact on my life. It allows me to maintain a long-awaited well-being.
What’s the biggest challenge you face in your role in 2024?
My biggest challenge in 2024 is scaling. We are at this turning point which is at the same time scary and exciting.
