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The Board-Floor Gap Is Closable – Here’s the AI Playbook CX AI Needs Outcomes, Not Tokens Why AI Trained to Say “No” Is Failing Your Customers Data Consent Management Is Broken: Why “Agree” Doesn’t Mean “I Understand” Your CX Isn’t Failing in One Place. It’s Breaking in Chains You Can’t See The Board-Floor Gap Is Closable – Here’s the AI Playbook CX AI Needs Outcomes, Not Tokens Why AI Trained to Say “No” Is Failing Your Customers Data Consent Management Is Broken: Why “Agree” Doesn’t Mean “I Understand” Your CX Isn’t Failing in One Place. It’s Breaking in Chains You Can’t See

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Miguel Fornes

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