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Why Cancellation Friction Is Becoming a Major CX Liability How to Optimize AI Bots Using Real Customer Conversations IBM and Red Hat Move Project Lightwell to Commercial Launch, Warning AI Security Risks are a “Wake Up Call” for CX Leaders Gartner Magic Quadrant for Social Media Management and Listening 2026: The Rundown Always‑On Without Always‑Burned‑Out: The Human Cost of AI‑Led CX Why Cancellation Friction Is Becoming a Major CX Liability How to Optimize AI Bots Using Real Customer Conversations IBM and Red Hat Move Project Lightwell to Commercial Launch, Warning AI Security Risks are a “Wake Up Call” for CX Leaders Gartner Magic Quadrant for Social Media Management and Listening 2026: The Rundown Always‑On Without Always‑Burned‑Out: The Human Cost of AI‑Led CX

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