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AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Every Millisecond Counts: Designing for Real-Time AI in CX
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
How Not to Break Your Agent Assist Before It Even Launches
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Zoom Launches AI Companion 3.0, Expands its AI Strategy
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
How Hybrid AI Fixes Generative AI’s Enterprise Accuracy Problem
