Latest Agent Assist News

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

Contact Center & Omnichannel​

Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution

Contact Center & Omnichannel​

Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps

Contact Center & Omnichannel​

Agents Are Burned Out – Calabrio’s CEO Has a Plan

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Event News

Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit

Contact Center & Omnichannel​

Smarter CX Consulting: AI and Big Data Take Center Stage

Customer Analytics & Intelligence

Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference

Contact Center & Omnichannel​

How XCALLY Is Making AI Work in the Real World of CX

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

Contact Center & Omnichannel​

Your First Steps with Agentic AI in Customer Service

Customer Analytics & Intelligence

Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents

Contact Center & Omnichannel​

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools