Latest Agent Assist News

Contact Center & Omnichannel​

What Will the Contact Center Agent Role Look Like in 2030?

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Contact Center & Omnichannel​

Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers

CRM & Customer Data Management

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

Customer Analytics & Intelligence

Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial

Customer Analytics & Intelligence

Zoho, Zoom Get Ready to Release Small Language Models (SLMs)

CRM & Customer Data Management

Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points

Contact Center & Omnichannel​

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029

Contact Center & Omnichannel​

Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time

CRM & Customer Data Management

Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users

CRM & Customer Data Management

SAP Taps Vonage to Blend AI Agents and CPaaS

CRM & Customer Data Management

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center & Omnichannel​

Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation