Latest Agent Assist News

Contact Center & Omnichannel​

How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers

Customer Analytics & Intelligence

Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox

Workforce Engagement Management

11 Ways to Reduce Average Handling Time (AHT) in 2025

Contact Center & Omnichannel​

Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release

Contact Center & Omnichannel​

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

Contact Center & Omnichannel​

LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Mitel, Google, & Genesys

Contact Center & Omnichannel​

What Will the Contact Center Agent Role Look Like in 2030?

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering

Contact Center & Omnichannel​

Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service

CRM & Customer Data Management

ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform

Contact Center & Omnichannel​

Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers

CRM & Customer Data Management

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

Customer Analytics & Intelligence

Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial

Customer Analytics & Intelligence

Zoho, Zoom Get Ready to Release Small Language Models (SLMs)

CRM & Customer Data Management

Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points