Latest Agent Assist News

CRM & Customer Data Management

What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release

Contact Center & Omnichannel​

Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai

Contact Center & Omnichannel​

Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service

CRM & Customer Data Management

ServiceNow Drops a Massive AI Agent Release, with a New Studio, Orchestrator, & More

Customer Analytics & Intelligence

Telefónica Tech Targets Customer Service with New GenAI Platform

CRM & Customer Data Management

Salesforce Atlas: What Is It, & How Does It Work?

Customer Analytics & Intelligence

Kore.ai Announces AI for Process, Its Second Agentic AI Platform

CRM & Customer Data Management

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO

Contact Center & Omnichannel​

Transforming Contact Centers with AI: Insights and Innovations

CX TV

NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What’s to Come

Contact Center & Omnichannel​

Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)

Contact Center & Omnichannel​

Big CX News from Microsoft, ServiceNow, Cisco, & Verint

Customer Analytics & Intelligence

Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies 

Customer Analytics & Intelligence

Cisco Outlines Its “Internet of Agents” Vision

Contact Center & Omnichannel​

5 Disruptive Use Cases for AI in Customer Experience

CRM & Customer Data Management

What Is Agentforce, and How Does It Work? The Ultimate Guide