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Contact Center & Omnichannel
Twilio Reveals GenAI-Powered Tools at SIGNAL Event
The 5-Star Customer Service Skills Agents Need Today
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
8×8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
CRM & Customer Data Management
Salesforce Debuts Slack Sales Elevate
Microsoft’s CX Business Surpasses $1 Billion in Sales
Ascensos Saves 375 Hours a Week Using Calabrio ONE
Uncategorized
Qualtrics Brings Generative AI to “Every Part” of Its Platform
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
The Ultimate Google Contact Center AI Review
Gladly Snaps Up Thankful, Launches AI & Automation Platform
Is Your Contact Center Ready for Copilot?
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
AWS Augments Contact Centers with Generative AI
Twilio Deploys Frame AI’s Customer Intelligence Platform
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
