Latest Agent Assist News

Contact Center & Omnichannel​

Uniphore Solutions Now Available on Genesys Premium AppFoundry

Workforce Engagement Management

CallMiner Strengthens Its Workforce Intelligence Capabilities

Contact Center & Omnichannel​

Level AI Launches Agent Screen Recording

Customer Analytics & Intelligence

4 Intelligent Virtual Agent Misconceptions That Must Be Busted

Customer Analytics & Intelligence

Cogito Updates its Emotion AI Software

Customer Analytics & Intelligence

Who Is Leading the Enterprise Intelligent Assistant Space? Opus Research Reveals Its Findings

Contact Center & Omnichannel​

The Top 20 Genesys Contact Center Capabilities

Contact Center & Omnichannel​

NICE RPA: Removing Repetitive Contact Center Tasks

Contact Center & Omnichannel​

Bright Pattern Launches a Remote Assist App

Contact Center & Omnichannel​

Unified Agent Desktops: The Simple Interface That Teams Crave

Contact Center & Omnichannel​

Qualtrics and SAP Partner on Contact Centre Empathy

Workforce Engagement Management

Five9 Teases New Agent Assist Capabilities

Contact Center & Omnichannel​

LivePerson Boosts Its Conversation Assist Capabilities

Contact Center & Omnichannel​

7 Innovative Helpdesk Ticketing Systems for 2022

Contact Center & Omnichannel​

Proactive Knowledge Management: Improving Customer and Agent Experiences

Contact Center & Omnichannel​

Reduce Average Handling Time with These Ten Tips