Latest Agent Assist News

Contact Center & Omnichannel​

The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

CRM & Customer Data Management

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Contact Center & Omnichannel​

Sanas Launches the “First” Real-Time Translation Tool for Contact Centers

Contact Center & Omnichannel​

RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap

Contact Center & Omnichannel​

Gartner Peer Insights “Voice of the Customer” for CCaaS 2025

Contact Center & Omnichannel​

Everything You Need to Know About Agentic AI and Its Potential in Customer Service

Contact Center & Omnichannel​

Personalization Can Triple the Likelihood of Customer Regret, says Gartner

Contact Center & Omnichannel​

Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems

Contact Center & Omnichannel​

TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across

CRM & Customer Data Management

Salesforce Introduces Agentforce for Financial Services

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

Contact Center & Omnichannel​

Why Agentic AI Isn’t Always the Answer

Contact Center & Omnichannel​

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

Contact Center & Omnichannel​

Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support