Latest Agent Experience (AX) News

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

AI & Automation in CX

Human-in-the-Loop AI: The Design Guardrail You’ll Wish You Built Earlier

AI & Automation in CX

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience

AI & Automation in CX

RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching

AI & Automation in CX

Shared Queues Are Exposing Weaknesses in Human and AI Workforce Management

AI & Automation in CX

AI Coaching Tools and QA in the Copilot Era: Using AI Data Without Micromanaging

Event News

CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It